Saturday, 23 July 2011

Technical Call centre Jobs @ 3 Global Services

Latest jobs in Way2alljobs:


Technical Call centre Jobs @ 3 Global Services, Mumbai
MBB Domain 
Location: Mumbai
Eligibility 
Graduates with minimum 3 months of semi technical / technical / ISP related experience
Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specific
Process Description 
Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet


Postpay domain 
Location: Pune
Eligibility

  • Graduate freshers are welcome to apply
  • Under-graduates with minimum 6 months of experience
  • All BE professionals should have a minimum of 6 months of work experience in an international call centre
Process Description
  • Identify billing related issues and explain adequately the reasons for the same
  • Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
  • Support post sale inquiry relating to network and handsets
  • Develop customer service leads for other channels
  • Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
For more details Click here

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