MBB Domain
Location: Mumbai
Eligibility
Graduates with minimum 3 months of semi technical / technical / ISP related experience
Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specific
Process Description
Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet
Postpay domain
Location: Pune
Eligibility
- Graduate freshers are welcome to apply
- Under-graduates with minimum 6 months of experience
- All BE professionals should have a minimum of 6 months of work experience in an international call centre
Process Description
- Identify billing related issues and explain adequately the reasons for the same
- Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
- Support post sale inquiry relating to network and handsets
- Develop customer service leads for other channels
- Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
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